INNOVA Privacy Policy

Last Updated: December 3, 2025

This Privacy Policy explains how INNOVA LED CORP. ("INNOVA", "we", "our", "us") collects, uses, discloses, and protects your information when you use our applications, controllers, cloud ecosystem, websites, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Definitions

Account: A unique profile created for you to access our Service.
Application: The INNOVA LED App and any future INNOVA+ dealer applications.
Company: INNOVA LED CORP., 8520 Jasper Ave NW, Canada.
Country: Canada.
Cloud Ecosystem: INNOVA’s global controller and firmware infrastructure, including remote updates, analytics, device pairing, and dealer management tools.
Controller Device Data: Technical data generated by INNOVA hardware (such as configuration, diagnostics, firmware version, performance logs).
Personal Data: Any information relating to an identifiable individual.
Service: All INNOVA applications, cloud platforms, hardware integrations, and websites.
Usage Data: Automatically collected technical, diagnostic, and service-interaction data.

2. Information We Collect

Personal Data

We may collect the following information:

First and last name
Email address
Phone number
Business information (for INNOVA+ dealers)
Authentication data (login credentials, tokens)
Communications sent to customer support or dealer services

Device & Controller Data

Controller serial numbers
Firmware version, update history
Cloud sync status and diagnostics
LED configuration, zone assignments
Error logs, crash reports

Usage Data

Automatically collected information such as:

IP address and general location
Browser type and version
Device identifiers
App interactions and event logs

3. How We Use Your Data

We use collected data to:

Provide, operate, and maintain the Service
Authenticate accounts and manage user access
Sync controller devices with our cloud platform
Improve system reliability, safety, and performance
Run diagnostics and deliver firmware updates
Communicate service notifications and product updates
Support customer and dealer operations
Build analytics for product improvement
Comply with legal obligations

4. Data Sharing and Disclosure

We may share data with:

Service Providers: Cloud hosting, analytics, hardware provisioning partners
Dealers (INNOVA+ clients): Only when necessary for installation, support, or account linking
Business Partners: For integrations that support the INNOVA ecosystem
Corporate Transactions: In mergers, acquisitions, or asset transfers
Law Enforcement: If required by law
With Your Consent: When you authorize data sharing with third parties

We do not sell personal data.

5. Data Retention

We retain:

Personal Data: As long as your account remains active or as required legally
Controller and Usage Data: As needed for diagnostics, service integrity, and product improvement

When retention is no longer necessary, data is securely deleted or anonymized.

6. International Data Transfers

Your information may be processed outside of your province, state, or country (including Thailand, the U.S., and other global infrastructure locations). We maintain safeguards to ensure data protection and compliance with applicable laws.

7. Data Deletion & User Rights

You may request:

Access to your personal data
Correction of inaccurate information
Deletion of your account and associated data
Restriction of certain processing activities

We may retain certain data if required by law or legitimate business obligations (e.g., security logs, fraud prevention).

8. Security

We implement technical and organizational safeguards including:

Encrypted cloud architecture
Access controls and authentication layers
Routine security audits

However, no online transmission or storage system is 100% secure.

9. Children's Privacy

Our Service is not intended for anyone under 13. If such data is discovered, it will be deleted.

10. Links to External Sites

Our Service may contain links to third-party sites. We are not responsible for their content or privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in technology, regulations, and INNOVA’s evolving ecosystem. We will notify users of significant updates before they take effect.

12. Contact Us

For questions or privacy-related inquiries: Email: info@innovaledsystems.com

INNOVA LED CORP.