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INNOVA App Reconnection Guide

Updated December 13, 2025

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When the controller loses its cloud session, it can remain powered (lights staying on) while no longer accepting commands from the app. 

Steps to Re-Establish App Control

Please follow these steps in order:

 

1. Power-cycle the controller (important)

• Turn off power to the INNOVA controller at the breaker or power source

• Leave it off for 60 seconds

• Restore power and wait 2–3 minutes for the controller to fully boot and reconnect

This clears the controller’s internal state and forces a fresh cloud handshake.

 

2. Confirm Wi-Fi connection (Connect to “INNOVA SMART LIGHTS” Network)

• Ensure the controller is connected to:

  • A 2.4 GHz network (not 5 GHz)

  • A stable network with internet access

• If the controller is still visible via its local Wi-Fi interface “INNOVA SMART LIGHTS”, confirm:

  • Correct network name (Case Sensitive, Space Sensitive. Must be spelled exactly)

  • Correct password

  • Signal strength is good at the controller location

 

3. Restart the app

• Fully close the INNOVA app (not just background it)

• Reopen the app and allow up to 60 seconds for synchronization

 

4. Log out and back into the app

• If controls are still unavailable:

  • Log out of the app

  • Log back in

  • Wait for the system to re-sync

 

5. Final reset (only if needed)

• If the app still does not respond after the above:

  • Repeat the power-cycle once more

  • Then reopen the app

 

What to Expect

Once the controller completes a fresh boot with the correct Wi-Fi credentials, app control should be restored and normal scheduling will resume.​